Storage Kingsbury Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Kingsbury provides removal, transport and storage services to customers in the United Kingdom. By placing a booking, paying a deposit, using our services or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

Please read these Terms and Conditions carefully before confirming your booking. If you do not agree with any part of these Terms and Conditions, you must not use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

Company means Storage Kingsbury, the provider of removal, transport and storage services.

Customer means the individual, business or organisation that engages the Company to provide services.

Services means any removal, packing, unpacking, transport, storage, handling, disposal, or associated services provided by the Company.

Goods means the items, belongings, furniture, equipment or other property that the Company agrees to move, handle or store.

Contract means the agreement between the Company and the Customer, comprising these Terms and Conditions and any written quotation or booking confirmation issued by the Company.

2. Scope of Services

The Company provides removal and associated services, which may include packing, loading, transport, unloading, limited assembly or disassembly of furniture, and short or long term storage. The precise scope of the Services will be detailed in the quotation or booking confirmation provided to the Customer.

Any services not explicitly stated in the quotation or booking confirmation are not included and may incur additional charges if the Company agrees to provide them.

3. Booking Process

All bookings are subject to availability and acceptance by the Company. An initial enquiry or quotation does not constitute a confirmed booking.

The Customer will usually be required to provide details of the collection and delivery addresses, access conditions, property type, approximate inventory, preferred dates, and any special requirements such as dismantling, packing, heavy or unusual items.

Following receipt of the required information, the Company may issue a quotation. Quotations are based on the information supplied by the Customer and on normal access conditions. Quotations may be revised if the information provided is inaccurate or incomplete, or if access conditions, inventory or timing differs from what was originally stated.

A booking is only confirmed once the Customer has accepted the quotation and any required deposit or advance payment has been received by the Company. The Company reserves the right to refuse or cancel any booking at its discretion, including where it reasonably believes that the work cannot be safely or lawfully carried out.

The Customer is responsible for checking that all details in the quotation and any booking confirmation are correct and must inform the Company promptly of any errors.

4. Customer Responsibilities

The Customer agrees to:

Ensure that the Goods are properly packed and prepared for transit if packing services have not been booked, and that any fragile items are adequately protected.

Provide accurate and complete information regarding the nature, quantity and value of the Goods.

Ensure that all necessary permissions, permits, parking arrangements and access rights are in place at collection and delivery addresses.

Be present, or ensure a responsible representative is present, at collection and delivery to supervise, give instructions and sign any job sheets or inventories.

Separate and clearly label any items that are not to be moved or that require special handling.

Comply with all applicable waste regulations, including ensuring that any waste presented for removal is lawful and not hazardous, unless specifically agreed in writing.

The Customer must not ask the Company to move, handle or store any items that are illegal, explosive, highly flammable, corrosive, toxic, perishable, environmentally hazardous or that otherwise present a health and safety risk.

5. Charges and Payment Terms

Unless otherwise agreed in writing, charges are calculated based on factors which may include time, labour, distance, vehicle size, volume of Goods, access conditions and any additional services requested.

The Company will set out the applicable charges in the quotation or booking confirmation. All prices are provided in pounds sterling and may be subject to applicable taxes.

The Company may require a deposit or full prepayment to secure a booking. Any such requirement will be stated in the quotation or booking confirmation. The Company is not obliged to commence Services until cleared funds have been received.

Unless stated otherwise, the balance of any charges is payable on or before the day of the move or at the point specified by the Company. Late payment may result in interest being charged on overdue amounts at the statutory rate, as well as any reasonable costs of recovery.

If the duration of the work exceeds that initially estimated due to reasons beyond the Companys control, such as delays caused by the Customer, key or access issues, waiting for instructions or additional items, the Company may apply additional hourly or daily charges. The Customer will be informed where reasonably practicable.

6. Variations and Additional Work

If the Customer requests additional services on the day of the move or after a booking has been confirmed, the Company may agree to carry out the additional work subject to availability and payment of additional charges.

Where access is more difficult than indicated at the time of quotation, for example due to narrow staircases, restricted parking, lift breakdown, or the presence of unnotified large or heavy items, additional charges may also apply to reflect the extra time, resources or equipment required.

7. Cancellations and Amendments

The Customer may cancel or amend a booking by providing notice to the Company. Notice periods and any applicable cancellation or amendment charges will be stated in the quotation or booking confirmation or otherwise notified to the Customer.

Where specific notice periods are not stated, cancellations made more than seven calendar days before the scheduled service date will normally incur no cancellation charge, although any non-refundable third party costs already incurred by the Company may be charged.

Cancellations made between three and seven days before the scheduled service date may be subject to a cancellation fee of up to fifty percent of the quoted price, reflecting time reserved, planning and administrative costs.

Cancellations made within forty eight hours of the scheduled service time, or where the Customer fails to provide access or is not ready to proceed when the team arrives, may be charged up to one hundred percent of the quoted price.

Amendments that result in a change of date, time, address, or scope of Services are subject to availability and may lead to a revised quotation. The Company is not obliged to accept any requested changes.

8. Access, Parking and Delays

The Customer must ensure that adequate parking is available for the Companys vehicles at both collection and delivery points and must obtain any necessary permits or authorisations. Any fines or penalties arising from inadequate or incorrect parking arrangements that result from the Customers omission or instructions may be charged to the Customer.

The Customer is responsible for ensuring that access is safe and reasonable for the Companys staff and vehicles. This includes advising the Company in advance of any access restrictions, low bridges, narrow roads, height or weight limits, or internal obstacles such as tight staircases.

The Company is not liable for delays caused by factors beyond its reasonable control, including traffic, road closures, weather conditions, third party actions, or the Customers failure to be ready. In such circumstances, the Company will make reasonable efforts to complete the work but will not be liable for any consequential loss or inconvenience.

9. Storage Terms

Where the Company provides storage, Goods will be stored at a facility chosen by the Company. The location may change and the Company may move Goods between facilities, provided that reasonable care is taken.

Storage charges will be specified in the quotation or booking confirmation and are usually payable in advance, either monthly or for another agreed period. Access to stored Goods may require advance notice and may incur a handling fee.

If storage charges remain unpaid or are repeatedly late, the Company reserves the right to withhold release of Goods until outstanding amounts are settled and may exercise a lien over the Goods. If debts remain unpaid after reasonable notice, the Company may sell or dispose of some or all of the Goods in accordance with applicable law and apply the proceeds to outstanding charges, accounting to the Customer for any balance.

10. Liability and Exclusions

The Company will use reasonable care and skill in providing the Services and will take reasonable steps to protect the Customers Goods while in its custody and control.

The Companys liability for loss of or damage to Goods is limited, unless otherwise agreed in writing, to a reasonable amount per item or per consignment, subject to an overall cap on liability. Specific limits, where applicable, may be stated in the quotation or booking confirmation. The Customer is encouraged to arrange suitable insurance cover for high value items or where enhanced protection is required.

The Company will not be liable for loss or damage arising from:

Inherent defects, weaknesses or pre existing damage in the Goods, including wear and tear, defective construction, or the natural deterioration of items such as furniture veneers or fragile finishes.

Items that the Company has not packed where damage arises from inadequate or unsuitable packing by the Customer.

Electrical or mechanical derangement of appliances or equipment, unless there is clear evidence of external physical damage caused by the Company.

Loss of or damage to items of sentimental or special value, including cash, jewellery, documents, artworks or collections, unless these have been specifically declared and accepted in writing.

Consequential or indirect losses, including loss of profit, loss of enjoyment, emotional distress, or costs incurred due to delayed completion.

Any matter beyond the Companys reasonable control, including accidents, adverse weather, strikes or traffic incidents.

The Customer must inspect Goods as soon as reasonably practicable after delivery or removal from storage. Any visible loss or damage should be noted on the delivery documentation where possible, and in all cases must be reported to the Company in writing within a reasonable time. Failure to notify the Company promptly may affect the ability to investigate and may limit or extinguish any liability.

11. Waste and Prohibited Items

The Company is not a licensed waste carrier for hazardous or controlled waste unless expressly stated in writing. The Customer must not include hazardous waste, chemicals, asbestos, gas cylinders, paint, solvents, medical waste or similar materials in the Goods.

Where waste removal or disposal forms part of the agreed Services, the Customer confirms that any waste presented is lawful, non hazardous and suitable for general disposal. The Customer must accurately identify any items that may require special handling or disposal.

The Company may refuse to move or dispose of any item that it reasonably believes to be unsafe, unlawful, or not in accordance with waste regulations. Any costs or liabilities incurred due to the Customers failure to comply with waste laws or regulations may be charged to the Customer.

12. Insurance

The Company maintains appropriate business insurance for its operations. However, the standard liability limits may not fully reflect the value of all Goods moved or stored.

The Customer is strongly advised to arrange adequate insurance cover for the full value of Goods, either through their own insurer or, where offered, through an insurance product introduced by the Company. Any introduction by the Company to a third party insurer does not make the Company responsible for the terms of that insurance.

13. Complaints and Dispute Resolution

The Company aims to provide a professional and reliable service. If the Customer has any concerns or complaints, they should raise them with the Company as soon as possible, providing all relevant details and supporting information.

The Company will investigate complaints in good faith and will seek to resolve disputes amicably where possible. This may include discussing the issues with the Customer, inspecting any alleged damage and proposing reasonable solutions.

If a dispute cannot be resolved directly, the Customer may be able to pursue the matter through appropriate legal channels or alternative dispute resolution schemes where available.

14. Data Protection and Privacy

The Company will collect and use personal information about the Customer for the purposes of providing quotations, managing bookings, delivering Services, processing payments and handling enquiries or complaints.

The Company will take reasonable steps to keep personal data secure and will only retain it for as long as necessary for lawful business purposes or as required by law. Personal data may be shared with trusted third parties where necessary to deliver the Services, such as payment processors or storage providers.

15. General Provisions

No variation of these Terms and Conditions is binding unless agreed in writing by the Company. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary for operational reasons, provided this does not materially reduce the level of service to the Customer.

Any failure or delay by the Company in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or the Services provided by the Company, without prejudice to any mandatory rights the Customer may have under consumer law in another part of the United Kingdom.

By proceeding with a booking or using the Services of Storage Kingsbury, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.